Help Support

NihongoLoop Support

Help with the Android and iOS app.

Contact support@nihongoloop.com for help. Include your device platform, app version, and a short description of what happened. Do not email passwords, full payment details, private keys, or voice recordings.

Sign-in problems

Confirm you are using the same sign-in method and email as before, then fully close and reopen the app. If an email link is involved, open it on the same device where NihongoLoop is installed. Contact support if the problem continues.

Premium purchase or restore

Open the Premium screen and use Restore Purchases while signed into the same Apple ID or Google account that made the purchase. You can manage or cancel an active subscription in your device’s App Store or Google Play subscription settings. App-store billing support controls refunds and payment disputes.

Microphone and voice practice

Voice exercises require microphone permission and an internet connection. Check the app’s microphone permission in system settings, avoid covering the microphone, and retry in a quieter place. Voice submissions are optional.

Notifications and advertising choices

Notification permission can be changed in system settings. Where required, advertising privacy choices are available from the app’s profile/settings area and the consent form supplied by the advertising provider.

Privacy and account deletion

Read the Privacy Policy or follow the account-deletion instructions. Privacy and deletion questions can also be sent to the support email above.